Privacy Policy

Last updated: 3 November 2026

This policy explains what information HOTEL BILAL ("we", "us"), 313, GST Road, Chrompet, Chennai – 600044, collects when you use this website, and how we use it.

1. Information we collect

• Order details you give us: your name, mobile number, email address (optional), delivery address, your location if you choose to share it, order notes, and the items you order.
• Payment information: payments are processed by Razorpay. Your card, UPI and bank details are entered on Razorpay's secure page. We do not see or store them. We receive the payment status, amount and Payment ID.
• Your basket: the items in your cart are saved only in your own browser (local storage) so they are not lost if you refresh the page.

2. How we use it

• To prepare, deliver and confirm your order, and to contact you about it.
• To handle payments, refunds and complaints.
• To keep basic records of sales as required by law.
• To keep a private customer list (name, mobile number, email, address, location, and your order count, total and last items), so we can recognise repeat customers and help with past orders. Each mobile number has one entry.

We do not sell your information or use it for unrelated marketing.

3. Who we share it with

• Razorpay, to process your payment (see Razorpay's privacy policy at razorpay.com/privacy).
• WhatsApp, when you choose to send your order details to us on WhatsApp.
• Our delivery staff and our delivery partner (such as Borzo), who need your name, phone number and address to deliver the order.
• Telegram, where new orders are posted in our private shop-staff group so we can prepare them.
• Google, whose Google Sheets service privately stores our customer list.
• Authorities, if required by law.

4. Videos and links on this site

Videos on this site are played from YouTube and Instagram when you tap them. Those services may set their own cookies under their own privacy policies.

5. How long we keep it

We keep order details as long as needed to complete the order, handle any refund or complaint, and meet legal and accounting requirements. Your customer list entry stays until you ask us to delete it.

6. Your choices

You can ask us to see, correct or delete your details by calling or WhatsApping +91 70108 52006. You can clear your saved basket at any time by clearing your browser's site data.

7. HOTEL BILAL Partner app (for our shop staff)

The HOTEL BILAL Partner app (on the web and in the Google Play Store) is used only by our own shop staff to receive and manage orders. It shows the order details listed above to logged-in staff. To log in, a one-time code is sent to our private staff Telegram group; the phone keeps a login token and the name typed for that phone. If notifications are turned on, the phone's notification address is stored so new orders can ring it. The app does not use the phone's location, contacts, camera or files, and it has no ads or tracking. Staff can log out a phone, or every phone, at any time from inside the app.

8. Changes

We may update this policy. The latest version will always be on this page.